Department Directory
Each department within the Pistolo Brand Defense Center is staffed by specialists with domain-specific expertise. Routing your inquiry to the correct department eliminates unnecessary delays and ensures that your case is handled by the team best positioned to act on it. If you are uncertain which department to contact, use the Legal department as your primary point of contact; all misdirected inquiries will be internally routed to the appropriate team.
Handles all intellectual property enforcement matters, including trademark disputes, DMCA notices, UDRP proceedings, licensing inquiries, and formal legal correspondence. This department coordinates with external legal counsel and regulatory bodies.
Handles urgent reports of active phishing campaigns, credential harvesting sites, malware distribution, and any ongoing security incident exploiting the Pistolo brand. This department operates an expedited response protocol for confirmed active threats.
Handles technical verification requests, security researcher inquiries, coordinated disclosure submissions, and enterprise IT team consultations. This department manages the enforcement center's monitoring infrastructure and technical intelligence pipeline.
Inquiry Routing Guide
To minimize response delays, please review the following routing guide before submitting your inquiry. Correctly categorizing your inquiry ensures it reaches the appropriate specialist without internal re-routing delays.
| Inquiry Type | Correct Department | Recommended Action |
|---|---|---|
| Active phishing site / credential harvesting | abuse@ |
Email with "URGENT" subject + URL + screenshot |
| Domain impersonation / typosquatting | abuse@ or Reporting Form |
Submit via Reporting Center for structured intake |
| Trademark infringement (commercial) | legal@ |
Email with infringing URL, evidence, and contact details |
| DMCA / copyright infringement | legal@ |
Submit formal DMCA notice with all required statutory elements |
| Licensing inquiry | legal@ |
Email with proposed use case and organization details |
| UDRP / domain dispute | legal@ |
Email with domain name, registrar, and evidence of bad faith |
| Security research / coordinated disclosure | tech-ops@ |
Email with technical summary; PGP encryption available on request |
| Enterprise verification request | tech-ops@ |
Email with organization details and specific verification scope |
| Law enforcement / government inquiry | legal@ |
Submit via official law enforcement channel with case reference |
Response Time Commitments
The Pistolo Brand Defense Center is committed to maintaining the following response time standards. These commitments apply to all inquiries submitted during standard business hours (Monday–Friday, 09:00–18:00 CET). The Abuse Response department maintains 24/7 monitoring for urgent incident reports.